Privacy Policy
This Privacy Policy explains how Rhone Auditalix ("we", "us" or "our") collects, uses, stores and protects personal data when you visit our website, request information, create an account or use our trading platform. We are committed to processing personal data lawfully, fairly and transparently in accordance with the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018.
1. Who We Are
For the purposes of UK data protection law, Rhone Auditalix is the controller of the personal data described in this policy. Our registered contact address is Park Row 225, WC1V 6AA Manchester, United Kingdom. You can contact us at [email protected] for any question about this policy.
2. Personal Data We Collect
- Identity and contact data: name, email address, telephone number and postal address.
- Verification data: information needed to confirm your identity and eligibility, such as date of birth and identity documents, where required by law.
- Account and usage data: login records, device information, IP address, settings and interactions with the Platform.
- Transaction data: records of deposits, withdrawals, instructions and trading activity.
- Communications: messages you send to us and records of support interactions.
3. How We Use Your Data
We process personal data only where we have a lawful basis to do so. These include performing our contract with you, complying with legal obligations (including anti-money laundering and tax reporting duties), pursuing our legitimate interests in securing and improving the Platform, and, where you have given consent, sending marketing communications. You may withdraw consent at any time without affecting the lawfulness of earlier processing.
4. Cookies and Similar Technologies
We use cookies and similar technologies to operate the website, remember preferences and understand how the Platform is used. Some cookies are strictly necessary, while others require your consent. Please refer to our cookie practices as described on the Platform for further details on how to manage your choices.
5. Sharing Your Data
We do not sell your personal data. We may share it with carefully selected service providers acting on our instructions, such as hosting, analytics, identity verification and payment processing providers. We may also disclose information to regulators, law enforcement agencies or other authorities where required by law, or to professional advisers under a duty of confidentiality.
6. International Transfers
Some of our service providers may be located outside the United Kingdom. Where we transfer personal data internationally, we ensure appropriate safeguards are in place, such as approved standard contractual clauses or adequacy regulations, in line with UK GDPR requirements.
7. Retention
We keep personal data only for as long as necessary for the purposes set out in this policy. Records relating to transactions and identity checks are typically retained for at least five years after the end of our relationship with you, to meet legal and regulatory obligations. When data is no longer required, we securely delete or anonymise it.
8. Security
We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure. These include encryption in transit, access controls, monitoring and staff training. No system is completely secure, so we also encourage you to use a strong, unique password and to keep your devices protected.
9. Your Rights
Under UK data protection law you have the right to:
- access the personal data we hold about you;
- have inaccurate data corrected;
- request erasure in certain circumstances;
- restrict or object to certain processing;
- request portability of data you provided to us;
- withdraw consent where processing is based on consent.
To exercise these rights, contact us using the details above. We will respond within one month, as required by law, and may need to verify your identity first.
10. Children
The Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so that we can delete it.
11. Complaints
If you have a concern about how we handle your personal data, please contact us first so that we can try to resolve it. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, at ico.org.uk.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page with the date of its last revision. Where changes are significant, we will take reasonable steps to notify you directly.